Eligibility:

You may be eligible for SCRA benefits or protections if you’re an active-duty servicemember, or a member of the National Guard or reserve and called to active duty. These benefits and protections may include:

 

• Reduced interest rate to 6% on SCRA-eligible loans

• No late charges or over limit fees

• Protection from foreclosure and repossession

 

Benefits may cover:

 

• Credit cards

• Auto loans

• Personal loans

• Equity loans and lines of credit

• Some mortgages

 

Required documents to submit:

 

You will be required to submit documentation proving your service, such as documentation prepared exclusively by a branch of the military, the Department of Defense or your commanding officer which indicates that you are on active duty (e.g., active-duty orders, change of station orders, DD-214 forms, letters from commanding officers, etc.)

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Send your activation notice up to 180 days after the last date of your active military service.

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• If your active-duty status goes beyond the end date of your original orders, send us your updated activation orders and we will extend your SCRA benefits.

• Commissioned officers in active service of the National Oceanic and Atmospheric Administration (NOAA) and of the Public Health Service may also qualify.

• For more information, please visit the Consumer Financial Protection Bureau https://www.consumerfinance.gov/consumer-tools/educator-tools/servicemembers/the-servicemembers-civil-relief-act-scra/

 

How to submit SCRA documents:

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You can submit supporting documents via email to lsg-scrarequests@cfirstguam.com.

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Tips when submitting documents:

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If we are unable to clearly see photos of documents or you are unable to submit electronic copies, please mail your document(s) to us at:

Community First Guam Federal Credit Union
Attn:  LSG - SCRA Request
238 Archbishop Flores Street, Suite 102
Hagatna, Guam 96910
 

 

If you have questions, please call us at 671-472-8210 about these and other servicing benefits available to you.  We are available Monday – Friday from 8 AM to 5 PM ChST.